Shipping & Returns

Shipping Domestic

To avoid waste, we maintain a small inventory and make some items to order. If your items are in stock they will ship within 2-3 working days via Australia Post, if not, please allow 3-4 weeks for making and delivery. If you need your item sooner, contact us to check availability.

Shipping International

We only offer domestic shipping as a standard, please contact us for a quote on international shipping. International orders should arrive in around 10 business days after shipping, however please allow up to 3 weeks in the case of delays. International buyers are responsible for any taxes or customs fees applicable to your delivery.

Delivery

It is your obligation to enter the correct delivery address details at time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. It is the responsibility of the customer to inform us if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the deliver or postal service to ensure delivery occurs as soon as possible.

Returns

As each piece is hand made and by its very nature unique, there will be slight variations in form and colour. All efforts are made to accurately describe and photograph each unique piece however, you are unhappy with your purchase, please contact us immediately. We will happily refund the purchase price, not including shipping costs, if you return the item within 7 days, undamaged and unused.

Each item will be packed carefully but if unfortunately your piece(s) arrives broken, please photograph the broken pieces and the box and contact us straight away. If possible we will replace it with a similar item otherwise we will refund the purchase price.